Returns & Exchanges
Harvest Right is committed to ensuring your satisfaction with our home freeze drying technology. If you are not completely satisfied with your purchase, you may initiate a return or exchange within 30 days of delivery, provided the equipment is in its original packaging and unused condition.
Request Authorization
Contact our customer support team to obtain a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
Secure Packaging
Carefully pack your freeze dryer and accessories in the original factory crates and padding to prevent damage during transit.
Ship the Item
Affix the provided shipping labels and drop off the unit at an authorized freight carrier location or schedule a professional pickup.
Inspection and Refund
Once our technicians inspect the unit for completeness and condition, your refund will be processed to your original payment method, minus applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing